Below are answers to some of the most common questions we receive before placing an order.
If you need additional assistance or have questions not listed here, please contact us at
kluxeallure@gmail.com.
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RETURNS & REFUNDS
Do you accept returns or refunds?
No. All sales are final. Once an order is placed and paid for, we do not accept refunds, exchanges, or returns.
Are there any exceptions to the no-refund policy?
Exceptions are only considered for damaged, defective, or incorrect items that meet our eligibility requirements and are reported within the required timeframe.
What should I do if my order arrives damaged or incorrect?
You must contact us at kluxeallure@gmail.com within 3 days of delivery. Please include clear photos of the item(s), your order number, and a clear photo of the packing slip.
How soon must damaged items be reported?
Damaged items must be reported within 24 hours of receiving your order for review. Failure to report within the required timeframe may result in ineligibility for replacement, refund, or store credit.
Can I DM or text about damaged or incorrect items?
No. All damage or incorrect item inquiries must be submitted via email only. DMs or text messages will not be accepted.
What happens if my claim is approved?
If eligible and approved, we may issue a replacement, refund, or store credit at our discretion. Items must be unused and in their original condition.
What if I selected the wrong item at checkout?
Orders cannot be changed once placed or fulfilled. We do not offer refunds or exchanges due to customer error. Please review your order carefully before completing checkout.
Are sale or clearance items refundable?
No. All sale, promotional, and clearance items are final sale and are not eligible for return, exchange, or refund.
SHIPPING & PICKUP
How long does it take to process orders?
Orders are processed within 1–3 business days after payment is received.
How long does it take to process pickup orders?
Pickup orders are processed within 3–4 business days and must be picked up within 7 business days or the order will be canceled without a refund.
What days do you ship orders?
We ship Monday through Friday, excluding holidays.
Do you offer express or overnight shipping?
Yes. Express and Overnight shipping are available Monday–Thursday. Orders placed on Fridays are not eligible for expedited shipping.
What are U.S. shipping timeframes?
Standard Shipping: 3–6 business days via USPS
Express Shipping: 1–3 business days via USPS
Overnight Shipping: Available Monday–Thursday only and must be placed by 2:00 PM EST
Express Shipping: 1–3 business days via USPS
Overnight Shipping: Available Monday–Thursday only and must be placed by 2:00 PM EST
Are shipping times guaranteed?
No. Shipping delays caused by the carrier are outside of KLuxeAllure’s control and are not considered a company issue.
Do you ship internationally?
Yes. Economy international shipping typically takes 6–10 business days, while express international shipping takes 3–6 business days via UPS.
Please note that KLuxeAllure is not responsible for import taxes, customs fees, or tariff duties. These charges are the responsibility of the customer.
Please note that KLuxeAllure is not responsible for import taxes, customs fees, or tariff duties. These charges are the responsibility of the customer.
What if my package is lost or stolen?
KLuxeAllure is not responsible for lost or stolen packages. Packages marked as “Delivered” by the carrier will not be reshipped. Please contact the carrier directly to file a claim.
What if my package is returned to sender?
Returned or refused packages must be claimed within 2 days to be resent. Reshipment fees apply: $10 for standard shipping or $20 for express shipping. If reshipment is declined, store credit will be issued excluding shipping costs.
What happens if I entered the wrong address?
KLuxeAllure is not responsible for lost, misplaced, or incorrectly delivered packages due to incorrect address information provided at checkout.